Warranty:
Sofa’s – Our sofas are covered by a 12 month manufactures warranty from the day you take delivery, This covers; The wooden frame, peeling or cracking of synthetic leather and or fabric, separation of layers in synthetic leather and or fabric. broken zips, broken or breaking stitching, seams splitting, broken buttons, broken feet.
Claims can only be submitted due to manufacturing defect and not general wear and tear neglect.
Note: Following industry standards the seating foams are not covered due the nature of there use.
Beds – Our beds are covered by a 12 month manufactures warranty from the day you take delivery, This covers; The wooden frame, the wooden slats or boards including centre support, Gas lift struts, metal support brackets, bolts, nuts, screws, staples, peeling or cracking of synthetic leather and or fabric, separation of layers in synthetic leather and or fabric. broken or breaking stitching, seams splitting, broken buttons, broken feet.
Claims can only be submitted due to manufacturing defect and not general wear and tear or neglect.
Mattress – Our mattresses are covered by a 12 month manufactures warranty from the day you take delivery, This covers; The Springs, separation of layers in synthetic fabric. broken or breaking stitching, seams splitting.
Claims can only be submitted due to manufacturing defect and not general wear and tear or neglect.
Note: It is advised to flip your mattress every 3 months to prevent un-even wear.
All other furniture items – Any other items not listed above ie. furnishing, dining tables, dining chairs, footstools, ottoman boxes, crushed diamond items are covered by a 30 day manufactures warranty from the day you take delivery, This covers; Any defect caused by the manufacturing process.
Claims can only be submitted due to manufacturing defect and not general wear and tear or neglect.
Bikes / E-Bikes – Here at Bee Furniture we take pride in the bikes we sell and are happy that all of our bikes are of the highest quality. That’s why we offer a 12 months warranty on the frame and rigid forks of all bikes. we will replace the frame and/or forks free of charge if there is a manufacturing defect for the first 12 months of ownership. On top of this, we also cover all other components on the bike for 1 year unless the manufacturer states otherwise.
- Paintwork – from the date of purchase this has a 1 year guarantee. This covers manufacturing defects and excludes any scuffs, scratches, cable-rub or sunlight damage.
- Suspension forks – these have a Guarantee of at least 1 year with but usually 2 years with the manufacturer.
- Other components – most components will usually carry their own Guarantee, ranging from 1 year upwards depending on the brand.
- Failure of components caused by misuse, lack of servicing and/or care – looking after your bike is important. This includes keeping it clean, well serviced and using it for what it is intended for. If you push a bike past what it was designed to do then you are more likely to cause harm to the bike and disqualify your Guarantee rights.
- Electric components – the Guarantee on these is 12 months. All batteries come with a 1-year or 500 full cycle charge warranty, whichever comes first.
What warranty do I have on my battery?
All of our batteries come with a 12 month warranty, Batteries used in a commercial or professional application, such as taxis, driving instructors, emergency services, works vehicles, etc., are not covered by the full term of the warranty but instead come with a 6 month warranty.
What is classed as a “manufacturing defect”?
A manufacturing defect is where a component fails or shows a sign of failure due to poor manufacturing from the factory.
Important: This guarantee applies only to cycles used under normal riding conditions. The components specified on all terrain cycles are guaranteed for normal off-road use. However, no cycles sold by Bee Furniture online are guaranteed to withstand stunt riding, jumping, trials riding, misuse, accidents, lack of maintenance, abuse, use in competition or commercial use (e.g. hire). This guarantee does not affect your statutory rights.
All warranty claims outside of the 14 day cooling off period will require a small pick up and re-delivery fee if the repair required cant be done on site.
